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VTX 2019 IE11 EOL Page Subpage Desktop Banner 01sh

Effective January 14, 2020, Veritex Bank will end support for Internet Explorer 11 (IE11) as an accepted browser for accessing Online Banking. After this date, users on IE11 will no longer be able to access the system.

Why we’re discontinuing support for IE11

It's About Protection.
Veritex Bank takes security very seriously. We want to continue earning your trust—and help you maintain the trust of your account holders. This means doing everything we can to keep you and your account holders safe. Our decision to discontinue support for IE11 is rooted in our concern for your security—a concern based in part by the recommendations of IE’s developer, Microsoft:

  • Recent articles from Microsoft’s own security professionals advise against using IE11. (Read this article for details.)
  • Microsoft also says that IE11 is no longer suitable for browsing the web. They recommend IE11 only be used for internal tools, such as legacy apps that are not updatable.
  • Microsoft no longer offers Internet Explorer. From Windows 10 forward, their default browser is Edge—an “evergreen” browser that will not require users to initiate updates.

In order to provide your account holders with a secure experience, we’re following Microsoft’s recommendations and moving forward with plans to end support for IE11. Of course, you will be able to use IE11 for browsing other sites and using other applications, but to access online banking you’ll need to use a modern, supported browser—such as Chrome, Firefox, or Microsoft’s Edge Browser.

What to expect

Browser support notifications
Soon, you will begin seeing notifications about this issue in three stages: banner notification, soft-block notification, and hard-block notification.

Banner notifications - September 3, 2019
This small banner displays in online banking when you access the application landing page via IE11 (or any other unsupported browser) but can be dismissed and doesn't block access to online banking.

Soft-block notifications - October 15, 2019
In addition, this notification displays once every seven days to further encourage you to upgrade. This also does not block access to online banking.

Hard-block interrupt notifications - January 14, 2020
Finally, this notification will display before you can log in. This stops you from accessing online banking with an unsupported browser.

  1. If Windows 10 fully supports IE11, why is support being dropped?
    It is true that Windows 10 shipped with IE11, but it also shipped with Edge. Microsoft has recommended users migrate off IE in favor of Edge as it is safer, faster, and backwards compatible (in Enterprise Mode). As we move forward, we seek to stay in line with the browser provider’s stated recommendations:

    "On Windows 10, Microsoft Edge is a safer, faster, more productive way to browse the web. Microsoft Edge can be configured to fall back to Internet Explorer 11 for sites that need backward compatibility."

    Microsoft fixing critical security bugs is different than them moving it forward and adding new security features. "You see, Internet Explorer is a compatibility solution. We’re not supporting new web standards for it and, while many sites work fine, developers by and large just aren’t testing for Internet Explorer these days. They’re testing on modern browsers. So, if we continued our previous approach, you would end up in a scenario where, by optimizing for the things you have, you end up not being able to use new apps as they come out. As new apps are coming out with greater frequency, what we want to help you do is avoid having to miss out on a progressively larger portion of the web!"
  1. How often does the Notification and Soft Block show once that date has passed?

    Notification - Shows every login on Account Overview page. It is dismissible and will continue to show so long as you are still using an out-of-date browser, until the hard-block date occurs.

    Soft block - The message will be delivered every 7 days. This way it does not interrupt you too frequently.
  1. Do I have to un-install IE11?

    No. While we do recommend you utilize a modern browser, we also understand that some applications still require the use of IE11. In this case we recommend utilizing IE11 only for those applications and using the newer browser to surf the web or access online banking. (Edge supports a feature called Enterprise Mode that enables this easily)

    Windows users needing to utilize IE11 for older applications can easily create Desktop (or other location saved) shortcuts that open specific web-pages in IE11. Here is a how-to article for each browser:

    Chris Jackson, Microsoft's worldwide lead for cybersecurity, really doesn't want enterprise customers to use IE for all web traffic, even though for some organizations that would be the easiest option.

    Companies in that situation are willing to take on 'technical debt', such as paying for extended support for a legacy software, but that habit needs to stop in the case of IE, argues Jackson in a new blog post, 'The perils of using Internet Explorer as your default browser' (

    Windows 10 features Microsoft Edge. Microsoft recommends using Microsoft Edge as your default browser and supports Internet Explorer 11 for backward compatibility.
  1. We don't have the access required to switch our browsers. What if our IT department only allows IE11 browser to be used?

    As stated above, we are not forcing anyone to uninstall IE11. You can continue to utilize IE11 for those other applications. To access online banking, they will need to open a new browser window. For many business banking users, this is a simple step, as many users we have interviewed are already using multiple windows and applications daily.

    On the EDGE browser, click on (…) button on the top right corner and select Open with Internet Explorer.

    Alternatively, from Edge you can use a feature called Enterprise Mode which blacklists specific web addresses (web applications) to open in IE11 when accessed from Edge.
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